Shipping policy

How long does it take to process my order?

Orders are typically processed within 3–7 business days (excluding weekends and holidays). During new launches, restocks, and promotional events, processing times may be slightly longer. You’ll receive a shipping confirmation email with tracking information as soon as your order ships.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

Where do you ship?

We proudly ship worldwide! No matter where you’re located, you can shop Pretty Skyn Society. Simply select your country at checkout, and your shipping rate will automatically be applied. We offer one flat-rate international shipping feeto make ordering from anywhere in the world simple and convenient.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking information. Please allow up to 24–48 hours for tracking updates to appear.

Can I change or cancel my order?

Because we begin preparing orders quickly, changes or cancellations cannot be guaranteed. If you need assistance, please contact us as soon as possible at contactprettyskyn@gmail.com, and we’ll do our best to help.

What if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We’ll work with you to make it right.

Do you accept returns or exchanges?

Due to the nature of our body care and fragrance products, all sales are final. We do not accept returns or exchanges for hygiene and safety reasons. If there is an issue with your order, please contact us so we can assist you.