How long does it take to process my order?

Orders are typically processed within 3–7 business days, excluding weekends and holidays. During new launches, restocks, and promotional events, processing times may be slightly longer. You’ll receive a shipping confirmation email with tracking information as soon as your order ships.

Can I change or cancel my order?

Because we begin preparing orders quickly, changes or cancellations cannot be guaranteed. Please contact us as soon as possible at contactprettyskyn@gmail.com , and we’ll do our best to help.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Once your order has shipped, you’ll receive a tracking number by email so you can follow your package every step of the way.

Where do you ship?

We proudly ship worldwide. Simply select your country at checkout, and your shipping rate will automatically be applied. We offer one flat-rate international shipping fee to make ordering from anywhere in the world simple and convenient.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking information. Please allow up to 24–48 hours for tracking updates to appear.

What if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging. We’ll work with you to make it right.

Do you accept returns or exchanges?

Due to the nature of our body care and fragrance products, all sales are final. We do not accept returns or exchanges for hygiene and safety reasons. If there is an issue with your order, please contact us so we can assist you.

Are your products handmade?

Yes! Every Pretty Skyn Society product is carefully handcrafted in small batches to ensure quality, consistency, and attention to detail.

Are your products safe for sensitive skin?

Our products are made with skin-loving ingredients, but everyone’s skin is different. We recommend performing a patch test before full use. If irritation occurs, discontinue use immediately.

Are your products cruelty-free?

We do not test our finished products on animals. If you have questions about specific ingredients, feel free to contact us before placing your order.

Can I layer your fragrances?

Absolutely! Pretty Skyn Society products are designed to layer beautifully together. Pair your Body Glaze, Body Veil Mist, Silk Dusting Powder, and Extrait de Parfum in the same scent, or mix complementary fragrances to create your own signature scent.

How should I store my products?

Store your products in a cool, dry place away from direct sunlight and excessive heat to help preserve their quality and fragrance.

How can I contact Pretty Skyn Society?

For order support and business inquiries, email contactprettyskyn@gmail.com .

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